At Objective3D, we are committed to providing high-quality products and reliable service to all our customers. Please review our return policy below, which applies to all purchases made through store.objective3d.com.au.
1. Eligible Region
We currently process returns for orders shipped within Australia only.
2. Returns for Defective Products
We accept returns only for products that are defective.
If you believe you have received a defective item, please contact our support team within 7 days of receiving your order and provide the following:
- Your order number
- A description of the defect
- Supporting photos or videos showing the issue
Once verified, we will provide instructions on how to return the defective product. Approved returns may be eligible for a replacement or refund, depending on the situation and product availability.
3. No Returns for Non-Defective Items
Please note that we do not accept returns for non-defective items, including change of mind, incorrect purchase, or compatibility issues.
We encourage customers to carefully review product specifications before placing an order.
4. Exchanges
We currently do not offer exchanges for any products.
If a product is confirmed to be defective, we will process a replacement or refund as per our defective return procedure.
5. Return Shipping Costs
Return shipping instructions will be provided once your defective claim is approved.
In cases where the product is confirmed to be defective, return shipping costs may be covered by Objective3D.
6. Contact Us
For return requests or questions, please reach out to us at:
Email: enquiries@objective3d.com.au
AU Phone: +613 9785 2333
Or visit our website: https://store.objective3d.com.au/
